I ordered the wrong size. Can I exchange the item?
Unfortunately, an exchange is not possible. Please return the goods and place another order.

I received damaged or faulty goods
We are sorry that you received a faulty item. We want all of our customers to receive high quality products.

Please send an email with photos and description of the damage to namus.officials@gmail.com or use the contact form.

Please provide your order number so that we can address your issue as quickly as possible.

My order did not arrive within the delivery time
We make every effort to adhere to delivery times, but in some cases delays may occur. Factors such as delays with the delivery partner, traffic delays or discrepancies in the receiving address can affect the delivery time.

Please keep an eye on your shipment tracking . We will keep you updated as best we can.